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Voice of the Customer

We'd appreciate your feedback.

L3 Vertex Aerospace provides this questionnaire to our customers so we may assess those business processes that require further improvement. Areas of interest include interaction with our staff members, product quality and performance to cost, schedule and technical requirements.

This questionnaire is based on a rating system from 1 to 5, with 1 representing the lowest level of satisfaction, and 5 representing the highest. For each question, click the number that most closely represents your level of satisfaction. If you would like to add comments with respect to any question, please do so in the space provided immediately below the question.

Instructions: Please answer the following questions, and then press the "Submit" button at the end of the questionnaire.

Please list all products applicable to this questionnaire:


1. How do you rate the overall quality of the products that you purchased from Vertex?

1   2   3   4   5   Not Applicable
(lowest rating...............................highest rating)

Comments:
2. How do you rate the overall value vs. price associated with the products that you purchased from Vertex?

1   2   3   4   5   Not Applicable
(lowest rating...............................highest rating)

Comments:

3. How do you rate the overall performance to schedule associated with the products that you purchased from Vertex?

1   2   3   4   5   Not Applicable
(lowest rating...............................highest rating)

Comments:

4. How do you rate the overall performance to technical requirements associated with the products that you purchased from Vertex?

1   2   3   4   5   Not Applicable
(lowest rating...............................highest rating)

Comments:

5. When you needed to contact Vertex for assistance, were you able to promptly reach the appropriate staff member?

1   2   3   4   5   Not Applicable
(lowest rating...............................highest rating)

Comments:

6. Did the Vertex staff member respond to your request in a timely manner?

1   2   3   4   5   Not Applicable
(lowest rating...............................highest rating)

Comments:

7. Did you receive courteous and professional assistance from the staff member?

1   2   3   4   5   Not Applicable
(lowest rating...............................highest rating)

Comments:

8. Additional Comments related to your experience with Vertex:

FROM:

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